Post and Packing
Most items are made to order so currently there is a lead time of 1 week. You will receive an email once your item is dispatched.
Love HeartWood is an eco-friendly business. Either recycled tissue paper or wood shavings, from the turning process, are used as packing material. Postal boxes are made from a minimum of 75% recycled fibres. Both box and tape are 100% recyclable.
Refunds and Exchanges
If there is a problem though please get in touch. I’ll do my best to put a smile back on your face. Every effort is made to ensure your purchase reaches you in pristine condition but if you are not completely satisfied with your purchase you may return it in an un-used condition (please package accordingly) within 30 days for either exchange or a refund (excl. postage costs).