Post and Packing

Most items are made to order so currently there is a lead time of 1 week. You will receive an email once your item is dispatched.

Love HeartWood is an eco-friendly business. Either recycled tissue paper or wood shavings, from the turning process, are used as packing material. Postal boxes are made from a minimum of 75% recycled fibres. Both box and tape are 100% recyclable.

Refunds and Exchanges
If there is a problem though please get in touch. I’ll do my best to put a smile back on your face. Every effort is made to ensure your purchase reaches you in pristine condition┬ábut if you are not completely satisfied with your purchase you may return it in an un-used condition (please package accordingly) within 30 days for either exchange or a refund (excl. postage costs).